We collect the minimum an account needs: a name, an account name, a WhatsApp number, and the payment references you send us. We refuse CNIC images, PINs, OTPs and passwords. Nothing is sold or shared for marketing, and you can have your data deleted on request.
- 01Four items collected, each with one stated purpose
- 02We refuse CNIC images, PINs, OTPs and passwords outright
- 03Nothing sold, rented or used for advertising audiences
- 04Support chats 12 months, payment records 24 months
- 05Deletion on request, no reason required
Last updated: 26 September 2026
Most privacy policies are long because they describe collecting a lot. This one is short for the opposite reason.
The four things we collect, and why each exists
| What | Why it exists |
|---|---|
| Your name | To open the account and to confirm ownership if you are ever locked out |
| Your account name | It is the account |
| Your WhatsApp number | To send credentials, answer support, and verify you during recovery |
| Payment references | To match an incoming deposit to your account, and to pay a withdrawal to the right wallet |
Alongside those: the content of support messages you send us, and standard web server logs (IP, browser, pages requested, timestamps) kept briefly for security and diagnostics.
That is the complete list.
What we refuse to collect
These are not “things we try to avoid”. We will not accept them, and if you send one we will tell you not to:
- CNIC photographs or national ID numbers
- Easypaisa or JazzCash PINs, or bank passwords
- OTP or verification codes
- Your account password
- Card numbers or CVV codes
- Remote access to your device
The practical value of refusing is that we cannot lose what we never hold. It also gives you a clean test: anybody requesting one of these is not this desk.
What we do not do with it
- We do not sell or rent personal data. To anybody, for any price.
- We do not build advertising audiences from your activity.
- We do not profile you or share behavioural data with third parties.
The only party any of it is shared with is the exchange platform, to the extent required to operate your account. We would also disclose information if compelled by a valid legal order, limited to what is required.
How long we keep things
| Retention | |
|---|---|
| Support chats | 12 months |
| Payment records | 24 months (dispute window) |
| Account details | While active, plus 12 months |
| Server logs | A short rolling window |
How it is protected
- Support runs over WhatsApp, end-to-end encrypted in transit
- This site is HTTPS throughout
- Account records are reachable only by desk staff who need them
- We store no passwords, PINs or OTPs — because we never accept them
Two things that help on your side: delete old chat messages containing a temporary password, and crop screenshots before sending them.
Cookies and analytics
This site sets no advertising cookies and uses no cross-site tracking pixels. It is a static site and deliberately light.
Any analytics is aggregate and page-level — how many people read a guide — with no attempt to identify individual visitors.
What you can ask for
At any time, by messaging the desk, and with no reason required:
- What we hold about you
- Correction of anything inaccurate
- Deletion of your data — done, except where a payment record must be retained through its dispute window
- An end to support contact
No charge, and no attempt to talk you out of it.
Under 18
This site and the accounts it supports are for adults aged 18 and over. We do not knowingly hold information about anybody younger. If you believe we do, tell us and it will be deleted.
Other sites
We link to the registration portal, to payment providers’ help pages, and to independent support organisations. They have their own policies and we do not control them.
Changes
This page is updated when our practices change, and the date at the top always reflects the current version.
Contact
Privacy questions or a deletion request: WhatsApp +92 337 3812790, or via the contact page.
BetPro Account Pakistan, Lahore, Punjab, Pakistan.